Refund Policy
Plain-English Summary
We refund in three situations: we miss the 48-hour delivery window, the Transfer technically fails, or the store we delivered was materially misrepresented. We do not refund buyer’s remorse after a successful Transfer, because a Shopify dev store Transfer cannot be reversed once it lands in your Shopify account.
1. When You Are Eligible for a Refund
You can request a full refund in any of the following cases:
1.1. Missed 48-hour delivery window. If we do not initiate the Shopify Partner Transfer within 48 hours of receiving your cleared payment and your valid Shopify account email plus niche selection, you are entitled to a full refund. Time spent waiting on information from you does not count against the 48-hour window.
1.2. Failed Transfer. If the Shopify Partner Transfer is initiated but fails to complete for reasons on our side (technical error, incorrect store configuration, Partner-account issue) and we cannot remedy the failure within 72 hours of the failed attempt, you are entitled to a full refund.
1.3. Store materially misrepresented. If the delivered store is materially different from what was described on its niche page at the time of purchase — missing product categories, wrong niche, broken core theme — and we cannot fix the discrepancy within 5 business days, you are entitled to a full refund.
2. When You Are Not Eligible for a Refund
Refunds are not available in these cases:
2.1. Buyer’s remorse after a successful Transfer. Once a Dev Store is Transferred into your Shopify account, the action cannot be reversed by Shopify Partners. You own the store, and we cannot take it back. Change of mind after a completed Transfer does not qualify for a refund.
2.2. External supplier issues. Many of our niche stores reference example suppliers (dropship vendors, print-on-demand services, etc.). We do not guarantee any specific supplier’s pricing, stock, shipping times, or acceptance of your account. Supplier problems are not a Shopiflame delivery failure.
2.3. Domain or Shopify plan problems. You are responsible for connecting a domain, choosing and paying for a Shopify plan, and approving Shopify Payments or a third-party payment processor. Delays or rejections from Shopify or domain registrars are outside our control and are not refundable.
2.4. Revenue or traffic outcomes. We do not guarantee sales, visitors, or any business result. Underperformance is not grounds for a refund.
2.5. Chargebacks filed without contacting us first. If you open a PayPal dispute or chargeback before emailing hello@shopiflame.com and allowing 10 business days for resolution, this voids any refund eligibility you otherwise had under Section 1 (see Terms of Service Section 9.3).
3. How to Request a Refund
3.1. Email hello@shopiflame.com within 7 days of your purchase or delivery deadline, whichever is earlier.
3.2. Include in your email:
- Your PayPal transaction ID
- The niche store you purchased
- The Shopify account email used for Transfer
- A short description of what went wrong
3.3. We reply to every refund email within 2 business days.
4. Refund Timeline
4.1. Approved refunds are issued within 5 business days of approval. 4.2. Refunds are issued through PayPal to the original payment method. We cannot refund to a different account. 4.3. The time the refund takes to appear on your PayPal balance or bank statement depends on PayPal and your bank.
5. Partial Refunds
5.1. In cases where we deliver partially and can remedy the rest, we may offer a partial refund plus remediation instead of a full refund. 5.2. Partial refunds require your written agreement before they are issued.
6. This Policy and the Terms of Service
6.1. This Refund Policy is incorporated into the Terms of Service at /terms. 6.2. Capitalized terms used here (Transfer, Dev Store, Digital Deliverable) have the meanings given in the Terms of Service.
7. Contact
Shopiflame LLC Email: hello@shopiflame.com
Effective Date: 2026-04-23. This document is not legal advice. Consult an attorney for your specific situation.